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Fourteen-day return policy, consumer-friendly and simple
of DermaPerfect GmbH
As of: August 17, 2026
You have the right to withdraw from this contract within fourteen days without giving any reason.
Submit withdrawal electronically
You can submit your withdrawal quickly and easily using our electronic withdrawal form.
Cancellation Period
The cancellation period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, have taken possession of the goods.
How to exercise your right of cancellation
To exercise your right of cancellation, you must inform us by means of a clear declaration (e.g., by post or email) of your decision to cancel this contract.
Contact address:
DermaPerfect GmbH
Am Sonnenrain 9a
79539 Lörrach
Germany
Email: info@derma-perfect.com
To meet the deadline: It is sufficient that you send the notification regarding the exercise of the right of cancellation before the cancellation period expires.
Sample cancellation form: Download our sample form
Consequences of cancellation
Refund
If you cancel this contract, we will refund all payments we have received from you, including delivery costs, immediately and no later than fourteen days from the day on which we received the notification of your cancellation.
Exception: Additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us.
Payment method
For the refund, we will use the same payment method as used for the original transaction, unless expressly agreed otherwise with you.
Note: We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods.
Obligation to return
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation.
Costs: The direct costs of returning the goods are borne by the customer.
Loss of value
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties, and functionality of the goods.
Exceptions to the right of cancellation
The right of cancellation does not apply to:
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Opened cosmetic products: Sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery
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Mixed goods: Goods that, due to their nature, have been inseparably mixed with other goods after delivery
Additionally: Voluntary 30-day satisfaction guarantee
Regardless of the statutory right of cancellation, we offer an additional voluntary guarantee: If you are not satisfied with a product within 30 days of the invoice date, you can return it and receive a full refund.
To do so, contact: info@derma-perfect.com
This voluntary guarantee complements your statutory consumer rights.
Questions about the right of cancellation?
Contact our customer service: info@derma-perfect.com
We are happy to help you!
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