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Frequently asked questions about data protection
What happens to my data?
When registering / shopping, we collect:
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Name, email, address
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Payment information (securely encrypted)
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Order history
What for?
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Order processing and shipping
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Invoicing
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Customer service
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Not passed on to third parties (except shipping & payment)
How long do you store my data?
Order data: for 10 years, because tax law requires it.
Customer account: as long as active + 2 years warranty & guarantee.
Newsletter: until unsubscribed with your consent.
Cookies: varies, see the cookie policy for details.
What do you use cookies for?
Necessary (always active):
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Shopping cart, login, payments, security
With your consent:
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Analytics: Google Analytics (understand how you use the website)
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Marketing: Google Ads, Facebook, Criteo (personalized advertising)
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Functional: Save your settings
You can reject cookies at any time → Click on "Cookie Settings" in the blue circle on the left.
Is my data transferred abroad?
Yes, partly to the USA:
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Google (Analytics, Ads)
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Facebook Pixel
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Payment Provider / PayPal
But: All under European security standards (GDPR protection clauses)
You can refuse this: Simply reject marketing cookies.
Are cookies passed on to other companies?
No, we do not pass your data on to:
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Data brokerage firms
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Address sellers
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Companies without a data protection agreement
Yes, to these partners (with contracts):
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Payment providers (PayPal, Stripe, Klarna)
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Shipping (DHL, DPD, GLS, etc.)
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Newsletter tools
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Customer service platforms
Your data protection rights
You have the right at any time to:
Access: Find out what data is stored about you.
Correction: Correct incorrect data (in the customer account).
Deletion: Request the deletion of your data*.
Data export: Receive your data as CSV or JSON.
Objection: Unsubscribe from the newsletter or advertising.
*Except for legal retention obligations (e.g., invoices 10 years)
Request to: info@derma-perfect.com
How do we protect your data?
SSL/TLS encryption – All data transfers encrypted
Secure servers – Hosted in Germany/EU
Access control – Only authorized employees
Regular audits – External security checks
Data minimization – We only store necessary data
Complaints & Support
Questions? info@derma-perfect.com
Complaint to the data protection authority:
State Commissioner for Data Protection Baden-Württemberg
Tel: +49 711 615541
https://www.baden-wuerttemberg.datenschutz.de
Would you like to learn more?
To the full privacy policy
The full version with all legal details, storage periods, service providers, and your detailed GDPR rights can be found there.
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